Non-Refundable Stay Terms

Terms and Conditions for Non-Refundable Accommodations

Disclaimer

By submitting a refund request for your hotel booking, you are deemed to have read, understood, and accepted the entire contents of the Terms and Conditions for Non-Refundable Hotels, the hotel refund procedure, as well as the Terms and Conditions of HOPS and the terms and conditions of each accommodation.

Terms and Conditions for Non-Refundable Accommodations

1. If your booking is non-refundable but you need to cancel due to reasons beyond your control, you may attempt to submit a refund request, and we will forward your request to the accommodation.

2. The accommodation you booked may approve or reject the refund request.

3. Your refund request for your accommodation booking can only be submitted once, and no cancellation or date change options are permitted.

4. Your refund request will be forwarded to the relevant accommodation.

5. The processing of your refund request will take a maximum of 3 days from the date of submission.

6. If, within 2 days after you submit your accommodation refund request, there is no response from the accommodation, your accommodation refund request will be automatically cancelled.

7. If your refund request is approved by the accommodation, your refund will be subject to fees, including bank transfer fees (if any) and refund processing fees.

8. The refund amount you receive is the total after deducting fees (including related deductions such as bank transfer fees, cancellation fees, refund processing fees, etc.).

9. The refund process will follow the requirements set out in the Terms and Conditions for Non-Refundable Bookings.